Getting Out Of Crisis Mode

One of the things that I enjoy most about the work Budget Builders does is the daily challenge to come up with innovative and affordable solutions for our clients. It never ceases to amaze me what our crews find in our clients walls. From toilets hooked up to pool filters, walls framed with sticks and so on, every day there is something new and different. Everyone’s attitude is based off of their expectations, and when those expectations are not met, we go into crisis mode. How do we continually solve challenges, while honoring our commitments to our clients?

On a recent project, the client wanted to put an archway in their kitchen. This required us to open up a wall, which is not normally a challenge. However, once we opened the wall, it was a worst case scenario. The wall was holding up the second floor, had multiple plumbing pipes, had multiple electrical wires, and had multiple vent pipes, all of which ran right through the middle of where we wanted the arch! This was a crisis mode if there ever was one. The entire kitchen had already been designed and cabinets had been ordered, any changes at this point were going to set us months behind schedule. Each individual person who looked at the wall said it couldn’t be done, but I wanted to honor our commitment to put in this archway, so I didn’t give up. I called a meeting with everyone on the job and said “there is a way, we are smart enough to figure this out, and we not leaving until we have a plan”. Once we got everyone in the same room, it was like magic, solutions were coming fast, new challenges came up, and they were solved. By the end of the day we had the archway in, and another happy client.

Our crisis mode is really just a way of saying, “I don’t know how to handle this.” If you are committed to solving the challenge though, and have a strong team of supporters, time and time again we are able to overcome these challenges. There are two keys to staying out of crisis mode; being confident in your ability to solve whatever challenges may come up, and adjusting the way we set our expectations to allow for things to happen which we DON’T expect. As our business grows, the things that challenge me have changed, and I wouldn’t have it any other way.

-Roman Anderson